Walgreen sued for allegedly overcharging customers
Shoppers walk by at the Walgreens' Times Square store in New York. (Andrew Kelly/Reuters / December 21, 2012)
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The Missouri Attorney General's office is suing Walgreen Co. for allegedly overcharging customers and using false advertising.
The lawsuit filed Tuesday stems from a two month investigation by the office of Attorney General Chris Koster, which the office said found a “pattern of advertising lower prices on display tags, but charging higher prices at the checkout.”
Representatives from AG’s office made undercover visits to eight random Walgreens stores in five cities across Missouri in June and July, where investigators purchased various items, the AG said in a statement. Investigators said they discovered nearly every store sold products where the price rang higher at the checkout than the displayed cost.
Overall, investigators found 43 price discrepancies out of 205 products purchased.
The AG also accused Walgreen of failing to give customers the low prices advertised through their rewards cards.
"While we won’t comment on the complaint itself, we were disappointed and disagree with the attorney general's comments," Walgreen said in a statement. "However, we are prepared to have a constructive dialogue about the issues he raised and address any appropriate concerns."
The Deerfield company is the country's largest drugstore chain.
The lawsuit filed Tuesday stems from a two month investigation by the office of Attorney General Chris Koster, which the office said found a “pattern of advertising lower prices on display tags, but charging higher prices at the checkout.”
Representatives from AG’s office made undercover visits to eight random Walgreens stores in five cities across Missouri in June and July, where investigators purchased various items, the AG said in a statement. Investigators said they discovered nearly every store sold products where the price rang higher at the checkout than the displayed cost.
Overall, investigators found 43 price discrepancies out of 205 products purchased.
The AG also accused Walgreen of failing to give customers the low prices advertised through their rewards cards.
"While we won’t comment on the complaint itself, we were disappointed and disagree with the attorney general's comments," Walgreen said in a statement. "However, we are prepared to have a constructive dialogue about the issues he raised and address any appropriate concerns."
The Deerfield company is the country's largest drugstore chain.
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